Shropshire Council has expanded the information available on its website. Working with other local groups and organisations, Shropshire Council has gathered together new information resources that may be used by individuals or groups and organisations throughout the coronavirus pandemic.
The new information can be found on Shropshire Council’s coronavirus pages under Information for the public/ more information for the public.
It is likely that more information will follow but more recent additions include a searchable map of local food providers and food delivery services; a map of local social network groups, many established to provide support during the pandemic; a map of support services and information concerning help for those unable to pay energy bills.
Many other topics are also covered ranging from advice from Trading Standards to mental health and advice managing anxiety.
The interactive maps allow those able to access the internet to focus in on their local area and find out more about the services located nearby. Where known telephone, email and website addresses have been included to help people make contact with any services of interest to them.
Data has been compiled by Shropshire Council’s new Community Reassurance Teams and other members of staff at Shropshire Council (including library services staff). Shropshire Council has set up temporary area-based Community Reassurance Teams (CRT) to support the coordination of local responses during this crisis, the teams are linking to new and existing community groups set up in response to COVID-19, Town and Parish Councils and other organisations. The Teams aim to work with communities to complement and enhance the amazing work already happening to ensure that everyone gets the help and support that they need to stay at home and stay well and healthy. Over the coming weeks the teams will work to make any necessary changes to the information available to ensure data can be used as effectively as possible.
This information is not designed to replace other long-term information sources on local service provision such as Shropshire Community Directory. The information is based on new information and new services established to support people through the coronavirus pandemic.
Keep informed and sign up to our daily coronavirus email updates
Shropshire Council wants to keep you as up to date and informed as possible. To help us do this, we have developed a coronavirus update that will be sent daily at 8pm via email to anyone who has signed up to our e-bulletins.
This update includes the day’s key Shropshire Council news, and some key news from our partners, relating to coronavirus-linked issues. Please click here to sign up for the updates.
Please do encourage your family and friends to sign up to the updates too. This will help us keep everyone up to date with the rapidly-evolving crisis.
Shropshire Council and its partners have in place teams to support the vital role that that you and others are offering within local communities. This is just a snapshot, so please get in touch if you would like to discuss any of the information. I will be pleased to talk about how we can best support the people of Shropshire together.
For non-medical support and enquires, the Council offers a direct Covid-19 Helpline 0345 6789028 or email email@example.com . Other key contact numbers can also be found here:
As many people are spending more time at home during the Coronavirus pandemic – and so using more energy, the Keep Shropshire Warm service continues to support residents with free and impartial support. If anyone is struggling or worried about higher bills, or perhaps is facing issues with the topping up of pre-payment meters – the team can help by checking bills & tariffs, speaking to suppliers and helping to access grants and discounts. Call Keep Shropshire Warm on 0800 112 3743 or email firstname.lastname@example.org See the link below for the flyer and for full contact details:
The scheme is backed by Shropshire Council and is managed by Shrewsbury based energy charity, Marches Energy Agency
As the Covid-19 crisis continues and levels of anxiety are stretched, Shropshire MIND continue to provide invaluable mental health support. The charity is open 24 hours a day and 7 days a week. They currently have 7 call lines in operation, making or dealing with nearly 700 calls per week. Calmer Cafe No 1 (upstairs at Shropshire Mind) continues to remain open on Monday, Wednesday, Friday and Saturday from 6pm till 10pm. Two people are admitted at a time and must pre-book as there is an allocated time and all distancing and cleaning practices are followed meticulously. 8 to 10 people have been coming into the cafe every night.
Unfortunately, MIND’s drop-in service had to close recently but this will resume as soon as directions permit this in a safe manner. In a search for a creative alternative, Zoom sessions have been offered entitled Stress, Anxiety and Wellbeing, and these have been attended by just over 250 people to date. MIND FREE ZOOM SESSION – Topic: Stress, Anxiety and Wellbeing (Tues & Weds 3pm till 4pm, Thurs 4pm till 5pm – each week until the end of May).
With their voluntary youth club partners, they are running 26 virtual youth clubs in the week commencing 11th May 2020. They run weekly virtual youth clubs in Bridgnorth, Ludlow, Minsterley, Westbury, Market Drayton – Phoenix centre, Whitchurch, Oswestry, XYZ for LGBT+ young people. They also support voluntary clubs in: Wem, Sutton Hill, Hinstock, Brookside & Stirchley, Broseley, Nesscliffe, Market Drayton – Zone, Hanwood, Beechtree centre – Whitchurch, The Bridge Bridgnorth, Telford Young Carers. All groups are accessed through the individual links placed on club Facebook pages and WhatsApp groups. For safeguarding reasons, there is a “hosted lock room entrance”, this stops people from bombing and hacking the meetings. Any parents or young people new to the clubs can contact Richard Parkes, (email@example.com) and he will introduce them to Zoom and make sure that the youth workers know they are going to join the meeting. They are also putting quizzes and links to useful activities on their Facebook pages, while offering 121 phone, txt and virtual support to young people who are struggling.
Good things to do at home – Taking Part and the Qube
Working with Taking Part and the Qube, we are looking to highlight and develop resources called ‘good things to do at home’. This idea started with the need to rethink ways of working with adults with learning disabilities who were attending Council day services. As centres closed due to the Coronavirus, we wanted to develop new ways of working that meant people could do interesting things in their own homes. We started by delivering ‘happy boxes’ to people’s homes. The boxes included fun activities, learning activities and creative tasks. All ‘good things to do at home’. All were received positively and now we are looking to extend the ideas and use the talents of the people of Shropshire to create our very own resources that can support everyone’s wellbeing. As the locally created and sourced resources and ideas develop, the Qube and Taking Part will post information on their websites.
As well as creating our own resources there are many websites that people can access free of charge on-line. The trouble is that this sometimes feels a little overwhelming. So, we’ve also started to look for useful things to do and share that we know are good. Help us find and share resources that are great for others to use. Shropshire Telford & Wrekin Age UK have done just that by pulling together a number of resources that can help people stay fit in later life https://www.ageuk.org.uk/shropshireandtelford/about-us/news/articles/2020/keeping-fit-at-home/
Community Catalyst, an organisation that is helping set up care micro-enterprises in Shropshire, have started their own site called The Buzz, where people running micro-care enterprises have started to share their own newly created videos. http://www.smallgoodstuff.co.uk/the-buzz/ In the meantime, if you’ve got a great resource that you think other people in Shropshire must know about, then drop a note to firstname.lastname@example.org and he’ll pass it on.
Take care and best wishes.
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Healthwatch Shropshire wants to know how the current pandemic is affecting people in Shropshire, their well-being, how they are finding useful information, how they are being supported, what helps them cope and how their experience of health and social care has been affected.
They are trying to establish what is working well, where the gaps are and where people feel things could be improved.
Lynn Cawley, Chief Officer, explained, “At Healthwatch Shropshire we know that staff and volunteers from across health, social care and the charity sector are working hard to support people in the community during the Coronavirus outbreak. Local organisations from across the health and care system are working closely together to respond to COVID-19 whilst ensuring that essential everyday services carry on.
These organisations want to know what people think about the support available and if there are any gaps so they can make sure they are working as best they can for the people who use them. To help do this we have published a short survey asking people about their experiences and will share this feedback anonymously with the people organising services so they can see what is working well and where improvements could be made.”
Healthwatch Shropshire is the independent consumer champion for health and social care in Shropshire. It gathers the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services. It also has statutory powers that it can use to influence service provision by encouraging improvements.
Shropshire Council now have a system in place to purchase food for those people who are self-isolating and cannot purchase supplies over the phone using a debit or credit card and cannot access cash.
They can make orders on behalf of a customer over the phone with a Shropshire Council purchasing card and arrange for this to be delivered. The customer will then be invoiced for payment at a later date.
NB- this is an emergency measure for those who have no other options. It is only for those who have money in the bank but can’t get to it. Anyone who doesn’t have money to pay for food should contact the Covid-19 Helpline 0345 6789 028 for access to a free food parcel.
Help for patients requiring urgent and emergency care is still available across Shropshire and Telford & Wrekin while health experts deal with the impact of the coronavirus pandemic.
Although the advice for most people remains ‘Stay at Home’, medical care is still available through GP surgeries and the Emergency Departments at the Royal Shrewsbury Hospital (RSH) and the Princess Royal Hospital (PRH) in Telford.
Emergency Departments at RSH and PRH remain open for patients who have suffered a serious injury, severe Illness or a medical emergency.
An emergency is a critical or life-threatening situation, such as:
loss of consciousness
acute confused state and fits that are not stopping
persistent, severe chest pain
persistent, severe abdominal pain
swelling, redness or pain around a cut or wound and a very high or low temperature
severe bleeding that cannot be stopped
severe allergic reactions
severe burns or scalds
Choking, chest pain, blacking out, blood loss and fractures are all considered emergencies and those with these symptoms should not hesitate to visit the Emergency Department.
Dr Arne Rose, Medical Director at The Shrewsbury and Telford Hospital NHS Trust (SaTH), which runs RSH and PRH, said: “Whilst the general advice is to stay at home as much as possible, and whilst we do have restrictions on visiting to our hospitals, it is important that people who need emergency care get that care as soon as possible.
“Some people may think that they are doing the right thing by not contacting their GP or not coming to A&E, but they could actually be making things worse for themselves in the long run.
“Our Emergency Departments are only for serious injury, severe illness or medical emergencies but, throughout this outbreak, they remain open and to ready help.”
GP practices are still operating but patients must not turn up at their practice with an appointment.
Nicky Wilde, Director of Primary Care for Shropshire, Telford and Wrekin CCGs, said: “Anyone with Covid-19 related symptoms must contact 111 in the first instance, however GP practices are still open and during this period of Covid-19 we are asking patients not to turn up at their practice without a pre-booked appointment and to contact their practice by telephone.”
Patients will be asked a set of questions to ensure that they are referred to the best healthcare professional to help.
The Coronavirus is a concern for us all across West Mercia and during these uncertain times we must work together to ease the situation. We all have our part to play and there are many ways to offer support to our communities’ most vulnerable whilst ensuring personal safety. I have seen communities come together throughout Shropshire to provide services such as collecting prescriptions, shopping or even offering phone calls to ensure those most vulnerable are still cared for and not lonely. As Commissioner I would encourage you all to keep safe and listen to guidelines issued by the Government and local authorities but keep community spirit going and look out for each other.