Community Reassurance update from Shropshire Council – Oct 2020

Isolating payments

If people are on a low income, they may be entitled to a test and trace support payment of £500 if they:

1.       Have been told to stay at home and self-isolate by the NHS Test and Trace service, either because they’ve tested positive for coronavirus or have recently been in close contact with someone who has tested positive, and

2.       Are employed or self-employed, and

3.       Are unable to work from home and will lose income as a result, and

4.       Are currently receiving universal credit, working tax credit, income-based employment and support allowance, income-based jobseeker’s allowance, income support, housing benefit and/or pension credit.

Welfare Support and Benefits

Please visit for more information about additional financial support. The government have relaxed the rules for some benefits to help with the effect of coronavirus. Shropshire Council is offering residents whose employment or income have been adversely impacted by the coronavirus pandemic, the opportunity to delay payment of council tax for 2 months .If you need to claim universal credit because of coronavirus there is useful information to help you on the Understanding universal credit website.

Additionally, we currently have an emergency assistance fund. Applications are open to anyone who has been financially affected by coronavirus and is finding it hard to meet their essential outgoings as a result. If you, or someone you know, is having difficulty meeting outgoings, or there is risk to your home, call us on 0345 678 9078 or 03456789028. 

Shropshire Larder

As the recession deepens, more people are losing their jobs and facing hardship. It is vital that people in Shropshire know where to get help. The Shropshire Food Poverty Alliance has created resources for people and organizations in Shropshire to find advice and support:  

1. Shropshire Larder (– is the most comprehensive directory of services for people living in Shropshire on a low budget. It has information on how to access a foodbank or community food project, and how to eat well on a budget. It also covers how to get support with benefits, housing, and debt.  

2. Please help us make sure this info is reaching everyone who needs it. 

  • Share their graphic or print it as a poster – we have attached a graphic which we would be very grateful if you could share through your networks – social media, in print, newsletters, e-mail lists. 
  • Follow them on social media – please follow and share  
  • Facebook: @ShropshireLarder and @ShropFoodPov 
  • Twitter: @ShropLarder and @ShropFoodPov  

3. Sign up to their newsletter – keep up to date on the situation and the support available. To subscribe click here 


We shared some comms last week around test and trace scams –

The image below reiterates these key points:

Don't be scammed by bogus 'test and trace' callers - Bury Council


With this guidance in place, we are contacting Clinically Extremely Vulnerable residents to ensure they are supported, more options may be introduced as we move into the winter period.

Step Up Shropshire

For those of you who wish to contribute to our video showing how you are Stepping Up for Shropshire, entries can be sent to the following:

Staying safe in the workplace

Please see the web link below, and the attached poster, for some simple advice and guidance on how to protect from the Coronavirus whilst in the workplace.

And finally..

Shropshire Council praises voluntary and community sector’s work during pandemic

Councillor Gwilym Butler, cabinet member for communities, place planning and regulatory services, said:

“I would like to take the opportunity to recognise and congratulate the voluntary and community sector, including the collective support from Shropshire VCS Assembly, and town and parish councils, including the work of Shropshire Association of Local Councils, in their response to Covid-19. I recognise how fortunate we are locally with the resilience of many of our communities. The Community and Rural Strategy will be important in working to endorse and enhance that resilience as we move forward.”

Covid-19 Helpline and on-line information

For non-medical support and enquires call direct Covid-19 Helpline 0345 6789028  or email On the Shropshire Council website, there is a wide range of information available to help you support people. Find the full range of information here: This includes the three directories on: food provision, community support and community social networks. Please check that your support group’s details are correctly recorded on the relevant directories. Please email me as soon as possible if you would like changes to be made.

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